Shipping & Returns Policy
Shipping & Returns Policy
I know that you’ll love our paint and products as much as I do. Thank you for allowing me to be your provider of all things painty!
Our goal at I Restore Stuff is that our customers would be completely satisfied with our service.
Just in case an issue arises, please refer to the following policies I have put in place to help address any questions and possible problems.
SHIPPING
NOTE: Please allow up to 5-7 business days for shipping your product within Australia. This allows time to process your order; for myself or available employees to pack your order; and for it to be shipped by either method listed below. At times you may receive your order quite quickly (some Brisbane addresses have received next day service), other times, it may take a while to process due to availability of stock, availability of staff, seasonal postal service peak times, etc. Thank you for your understanding.
It is suggested that if you require paint product for a weekend project, you order it a week in advance.
Orders are shipped Monday to Friday, via one of two methods:
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Sendle – this courier service picks up from my door and delivers to your door using the services of either Couriers Please or Fastway. Tracking is provided via email and items are usually delivered within 2-5 days depending on area.
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Australia Post – usually via Parcel Post Satchel or most effective method using tracking. (If you provide a PO Box or live in a remote area – I will use Australia Post)
Orders received on a Friday will not be shipped until the following Monday.
If you have questions about the status of your order, please check the Sendle tracking number that should be sent to you first before contacting our customer service. (Australia Post orders may not be automatically sent a tracking number, so feel free to ask if you think I may have sent your order via Auspost as per #2 above)
REFUNDS
On the rare occasion that our courier or postal service do not handle our packages with the care that we expect should be given, and as a result you have received a busted pint of paint, PLEASE let me know.
Email sharon@irestorestuff.com (please attach a picture of the damaged product). Please note: a photo of the damaged shipment/paint is required for a refund or replacement to be processed.
You will then have the option to have the damaged paint replaced or refunded.
On even rarer occasions, the courier or postal service may lose a shipment. If there is no movement on the tracking ID of your shipment after 14 days from purchase please contact us and we will begin the process of replacing your order.
EXCHANGES
We will accept exchanges of unopened, factory-sealed product within 14 days of original purchase date. The customer is responsible for properly packaging and mailing the products back to us and all mailing fees that are incurred. The products must arrive at our shop undamaged in order for a credit to be issued to your account, so please pack carefully!
Please choose your colours carefully to avoid having to exchange colours later. Consider purchasing a tester size first or email me at sharon@irestorestuff.com to ask questions about colours before ordering. I may also be able to send you a hand painted colour swatch or two if required. Whole sets of the Fusion Mineral Paint colour range are also available at the time of writing this policy, here.
Workshops
If you are unable to attend the workshop that you have booked in to, please notify me via email or phone message 24 hours prior to workshop time, so that your place can be given to another on our waiting list. Both email and phone details are included in your workshop email sent prior to our workshops. I understand this is not always possible if you are unwell the morning of the workshop.
If you are unable to attend a workshop, and you have notified me, you will be able to postpone your workshop to a future workshop of the same kind. Our policy is that we do not offer refunds on workshops booked, however, we can offer credit toward product sold via the I Restore Stuff Online Shop that can be shipped to you free of charge.
