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Shipping & Returns

Shipping & Returns Policy

Shipping & Returns Policy

I know that you’ll love our paint and products as much as I do. Thank you for allowing me to be your provider of all things painty!

Our goal at I Restore Stuff is that our customers would be completely satisfied with our service.

Just in case an issue arises, please refer to the following policies I have put in place to help address any questions and possible problems.

SHIPPING

NOTE: Please allow up to 5-7 business days for shipping your product within Australia. This allows time to process your order; for myself or available employees to pack your order; and for it to be shipped by either method listed below. At times you may receive your order quite quickly (some Brisbane addresses have received next day service), other times, it may take a while to process due to availability of stock, availability of staff, seasonal postal service peak times, etc. Thank you for your understanding.

It is suggested that if you require paint product for a weekend project, you order it a week in advance.

Orders are shipped Monday to Friday, via one of two methods:

  1. Sendle – this courier service picks up from my door and delivers to your door using the services of either Couriers Please or Fastway. Tracking is provided via email and items are usually delivered within 2-5 days depending on area.

  2. Australia Post – usually via Parcel Post Satchel or most effective method using tracking. (If you provide a PO Box or live in a remote area – I will use Australia Post)

Orders received on a Friday will not be shipped until the following Monday.

If you have questions about the status of your order, please check the Sendle tracking number that should be sent to you first before contacting our customer service. (Australia Post orders may not be automatically sent a tracking number, so feel free to ask if you think I may have sent your order via Auspost as per #2 above)

REFUNDS

On the rare occasion that our courier or postal service do not handle our packages with the care that we expect should be given, and as a result you have received a busted pint of paint, PLEASE let me know.

Email sharon@irestorestuff.com (please attach a picture of the damaged product).  Please note: a photo of the damaged shipment/paint is required for a refund or replacement to be processed.

You will then have the option to have the damaged paint replaced or refunded.

On even rarer occasions, the courier or postal service may lose a shipment. If there is no movement on the tracking ID of your shipment after 14 days from purchase please contact us and we will begin the process of replacing your order.

EXCHANGES

We will accept exchanges of unopened, factory-sealed product within 14 days of original purchase date.  The customer is responsible for properly packaging and mailing the products back to us and all mailing fees that are incurred.  The products must arrive at our shop undamaged in order for a credit to be issued to your account, so please pack carefully!

Please choose your colours carefully to avoid having to exchange colours later. Consider purchasing a tester size first or email me at sharon@irestorestuff.com to ask questions about colours before ordering. I may also be able to send you a hand painted colour swatch or two if required. Whole sets of the Fusion Mineral Paint colour range are also available at the time of writing this policy, here.

 

Workshops

If you are unable to attend the workshop that you have booked in to, please notify me via email or phone message 24 hours prior to workshop time, so that your place can be given to another on our waiting list. Both email and phone details are included in your workshop email sent prior to our workshops. I understand this is not always possible if you are unwell the morning of the workshop. 

If you are unable to attend a workshop, and you have notified me, you will be able to postpone your workshop to a future workshop of the same kind. Our policy is that we do not offer refunds on workshops booked, however, we can offer credit toward product sold via the I Restore Stuff Online Shop that can be shipped to you free of charge.

irestorestuff

How to paint furniture & grow your hobby into a thriving biz!
Furniture paint: upstairs in Camp Hill Antique Centre, Qld. Australia.

Sharon Hankins | Furniture DIY
Refreshed the Lamp White colour on this Hampton st Refreshed the Lamp White colour on this Hampton style office desk ready for marketplace. 
Enquiries welcome if you’re happy to pick up from Park Ridge. 

#hamptons #officedesk #lampwhitefusionmineralpaint #fusionmineralpaint
If you received my email news this week, you may h If you received my email news this week, you may have seen a chance to score yourself a sample pot of Artisan Mineral Paint. AND - I sent out my latest tutorial video on how to use Artisan Mineral Paint with their glaze to makeover a cute side table (pictured here). Let me know if you missed it. 👇
You’ll find all these goodies and more in my boo You’ll find all these goodies and more in my booth upstairs at @camphillantiques this week. Always treasures to find throughout the Centre. 

#camphillantiquecentre #vintagebrisbane #antiquesbrisbane #brisbaneantiques #brisbanevintage #brisbanecollectables  #furniturerestoration #brisbane #vintagestyle #antiquefurniture
USA Sign makers! For 2 days only, you can save 10% USA Sign makers! For 2 days only, you can save 10% off on Pre-Orders of Essential Stencil's Southwest & Outdoor collection! 🌵🦌🏜

🛒 Apply my affil code: IRESTORESTUFF for a further 10% off the bundle.

💥 Bonus set of BRUSHES (stencil bridge fine/artist brushes)
Use my link in bio.

 #essentialstencil #essentialstencils #essentialstencilsale #essentialstencillives #usastencils #signmakers #stencil #stencilart #stencilstuff #stencildecor
Swipe to see this easy refresh of an a-frame chalk Swipe to see this easy refresh of an a-frame chalkboard. Before: see how the writing has been “burnt into” the chalkboard?
1. Check to see if chalkboards are removable. These could lift out easy like a picture frame backing. 
2. Refresh the boards with a coat or two of chalkboard paint. For this one I used @fusionmineralpaint in Coal Black. 
3. Refresh frame with your choice of stain. This frame was unfinished raw pine. I used Fusion’s Stain & Finishing Oil in Driftwood. Wipe on & remove excess with lint free cloth. 
4. Voila - finished! 
Note: remember to “season” your new chalkboard before use so that your message isn’t permanently burnt into the board. 
Seasoning: using a piece of chalk on its long side, rub over the entire surface, then rub surface with a dry cloth all over, spreading the chalk dust evenly across surface. Use a clean cloth or chalkboard duster to rub away chalk dust. Your surface is now seasoned and ready for use. 
Save/bookmark this post for future reference. 😁

#fusionmineralpaint #paintitbeautiful #fusionmineralpaintaustralia #chalkboardsign #seasoningchalkboards #upcycledecor #refinished #recycledecor
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